In the report window, Attach files uploads photos, videos and documents and adds their links to the claim and its email. Couriers can open the links without logging in; nobody can guess them.
Where the files are kept
- Kept by the platform (most stores): nothing to set up. Your plan may include a certain amount of storage; the Plan & billing page shows how much you use.
- Your own Google Drive: only when the platform does not keep files. Settings › Google Drive has the one-time setup; files go to a Drive folder called "Order Tracker - Claim evidence".
When a claim is settled you can delete its files from the claim's page to free space. You can always paste your own links instead.