What your plan includes and "Upgrade to use this"

For admins

Which things a plan gives you, where to see them, and what happens when something is not in your plan.

Settings › Plan and usage lists what your plan includes: the limits (orders a month, people, couriers, sales channels, file storage), your support, how long saved backups are kept, and the features:

Settings › Plan and usage: a tick for what the plan has, a note for what it does not.

Courier booking (PostEx) and couriers booked by hand with printed labels
Claims and courier reports, Shopify sync
Claims on autopilot (stuck parcels are chased for you)
Bank alerts, receipts and discount for paying in advance
Emails to your customers (what is left to pay)
Your own label designs
Your own logo in the app and in customer emails
Order rules and holidays, daily summary and alert emails
Files: your own library of files and folders, with a link for every file
Courier scorecard: delivery rate, returns and speed of every courier, by city

When something is not in your plan

The page or card shows a short note, Upgrade to use this, with a See plans button, instead of an error.

The note shown in place of a feature the plan does not include.

Nothing you saved is deleted. Bank accounts, label designs, rules and your logo stay; they simply do not work until the plan includes them again. Your Files stay too: you can still open them, copy links and download, and the links you shared keep working.
The rest of the app is not affected.

Support

Help centre - the guides, on every plan.
Email support - an Email support link in the menu and Help centre.
Chat support - a Chat with support button (WhatsApp).
Priority support - the same chat, marked as a priority plan so it is answered first.

Changing plan

Press Upgrade (people with "Plan & billing: pay & change plan", for example the owner). See Plan, usage and billing. While the platform is not charging yet, every feature works and the page says Free during launch.