Open an order's History: the box at the top takes a comment. Only your team sees comments: never the customer, never another store. The line under Post says so.
- Attach pictures, PDFs and office files (up to 5 per comment). Pictures show as small previews.
- Voice note: hold to record. How long a note may be, and how many days it is kept, is set per sales channel by an admin (Settings › Sales channels › Advanced › Voice notes in order comments). Voice notes are part of some plans only.
- @ mentions a colleague: they get it on the bell and in Inbox › Mentions.
- # points to another page (an order, a customer, a booking, a claim, a receipt, a product, a batch). Use the search in the picker; the reference opens in a pop-up with Expand to make it full page.
You can change or delete your own comments; an admin can change or delete any. Every line of the History opens in a pop-up, and an email sent to the customer has View, Resend and Edit and resend.